Joined Oct 2008
Rescuer of Lost Catalinas
April 24, 2024 at
09:24 AM
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Last Edited by LadyD April 24, 2024 at 09:35 AM
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That looks like the email coupon, which is only good in store, but the normal behavior for this sort of deal is that it works once online, too--no code/coupon necessary. won't tell you you're getting that $10 worth until after you place your order, though. Also new-ish with online orders is that the earned bonus cash isn't available immediately. Shows as "pending" in your bonus cash details on your rewards/dashboard page for a week or so, but you'll be able to confirm you'll be getting what you expected there.
That looks like the email coupon, which is only good in store, but the normal behavior for this sort of deal is that it works once online, too--no code/coupon necessary. won't tell you you're getting that $10 worth until after you place your order, though. Also new-ish with online orders is that the earned bonus cash isn't available immediately. Shows as "pending" in your bonus cash details on your rewards/dashboard page for a week or so, but you'll be able to confirm you'll be getting what you expected there.
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Yay, thank you!!
When I got to the store, I didn't get the "use bonus cash" option, and the whole amount was going to be charged to my credit card. I told the cashier that I wasn't expecting that and had checked the "use bonus cash" option online. She didn't know what to do and called the manager. He didn't seem sure how to fix it, but got the total down to close to what I expected. But I didn't get any BC at all. The receipt showed $20.98 NT tracking, though, so I bought a $9.29 bottle of Vit C in a $30 transaction thinking I'd settle for at least coming out even-ish. Still didn't get any NT BC, and that receipt only shows $9.28 NT tracking! Neither that nor the $20.98 make sense to me. Testing online, I need over $30 for it to show earned BC in the cart, so I don't seem to have any amount tracked there. Thinking I may call CS, or more likely just return all the damn NT.
I have only done one other pick-up order. That time, too, (same store) my BC was not applied, but I had a very good cashier who immediately knew exactly how to re-ring everything, incorporating online pricing and the pick-up code and paying it all with BC. If anybody has any insight into what happened to me, especially anything I'm doing wrong to get BC applied to a pick-up order, I'd love to hear it.
When I got to the store, I didn't get the "use bonus cash" option, and the whole amount was going to be charged to my credit card. I told the cashier that I wasn't expecting that and had checked the "use bonus cash" option online. She didn't know what to do and called the manager. He didn't seem sure how to fix it, but got the total down to close to what I expected. But I didn't get any BC at all. The receipt showed $20.98 NT tracking, though, so I bought a $9.29 bottle of Vit C in a $30 transaction thinking I'd settle for at least coming out even-ish. Still didn't get any NT BC, and that receipt only shows $9.28 NT tracking! Neither that nor the $20.98 make sense to me. Testing online, I need over $30 for it to show earned BC in the cart, so I don't seem to have any amount tracked there. Thinking I may call CS, or more likely just return all the damn NT.
I have only done one other pick-up order. That time, too, (same store) my BC was not applied, but I had a very good cashier who immediately knew exactly how to re-ring everything, incorporating online pricing and the pick-up code and paying it all with BC. If anybody has any insight into what happened to me, especially anything I'm doing wrong to get BC applied to a pick-up order, I'd love to hear it.
I've done about 15 pick up orders .. each time I only click the 'Use BC' box before I check out online. The shift supervisor scans the receipt when I pick up, everything pops up on the screen (I never have to put my phone number in) and then she just puts it through. There's nothing special that she has to do for it to use my bonus cash as payment.
I've done about 15 pick up orders .. each time I only click the 'Use BC' box before I check out online. The shift supervisor scans the receipt when I pick up, everything pops up on the screen (I never have to put my phone number in) and then she just puts it through. There's nothing special that she has to do for it to use my bonus cash as payment.
Thank you also for explaining how pick-up orders are supposed to work. I wonder if they had just gone ahead and finalized the order, it would have gone fine. The first time I did mention to the cashier that I had entered my credit card info but wanted to use BC because I didn't know whether that required another step, and she seemed so knowledgeable, I thought she could tell for sure it wasn't going to work. Then this time, I was watching and scared enough to stop her before she finalized, but those employees likely just took my word for it. I'm tempted to try it again. My mail orders go as expected, and it doesn't seem like there is any opportunity for multiple accounts to screw it up. Unless it's just that store's registers, if that's even possible.
Thank you also for explaining how pick-up orders are supposed to work. I wonder if they had just gone ahead and finalized the order, it would have gone fine. The first time I did mention to the cashier that I had entered my credit card info but wanted to use BC because I didn't know whether that required another step, and she seemed so knowledgeable, I thought she could tell for sure it wasn't going to work. Then this time, I was watching and scared enough to stop her before she finalized, but those employees likely just took my word for it. I'm tempted to try it again. My mail orders go as expected, and it doesn't seem like there is any opportunity for multiple accounts to screw it up. Unless it's just that store's registers, if that's even possible.